JOBS AT MSAI
JOB DESCRIPTION OF RECEPTIONIST
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Main Job Tasks and Responsibilities
1. answer telephone, screen and direct calls
2. take and relay messages
3. provide information to callers
4. greet persons entering organization
5. direct persons to correct destination
6. deal with queries from the public and customers
7. ensures knowledge of staff movements in and out of organization
8. general administrative and clerical support
9. prepare letters and documents
10. receive and sort mail and deliveries
11. schedule appointments
12. maintain appointment diary either manually or electronically
13. organize meetings
14. tidy and maintain the reception area
Education and Experience
1. high school diploma generally required
2. knowledge of administrative and clerical procedures
3. knowledge of computers and relevant software applications
Key Competencies
1. verbal and written communication skills
2. professional personal presentation
3. customer service orientation
4. information management
5. organizing and planning
6. attention to detail
7. initiative
8. reliability
9. stress tolerance
